Refund Policy
Overview
We are committed to providing a seamless experience, and your satisfaction is our priority. If you need to cancel your booking, we will process your refund promptly, within 7 working days of receiving your cancellation request.
Cancellation and Refunds
Cancellation Requests: If you wish to cancel your booking, please contact us as soon as possible. Once we receive your cancellation request, we will initiate the refund process.
Refund Processing Time: Refunds will be processed within 7 working days from the date of cancellation request approval. The refund will be credited to the original method of payment.
Important Notes:
- Refund Amount: The refund amount may be subject to deductions based on our cancellation policy, which will be communicated to you at the time of booking.
- Payment Processing: The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. Please allow additional time for processing by your financial institution.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please follow these steps:
- Check your bank account: Sometimes refunds may take a few extra days to reflect.
- Contact your credit card company: It may take some time before the refund is officially posted.
- Contact your bank: There can be delays in processing before the refund is posted.
If you have done all of the above and still have not received your refund, please contact us at [your email address].
Non-Refundable Situations
Please note that certain promotional or discounted bookings may be non-refundable. This will be clearly indicated at the time of purchase.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please feel free to contact us at conferenceretreats@gmail.com.